This Refund Policy ("Policy") applies to the following purchases: www.wellnesswoman.health

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1.General

• We offer refunds, repairs and replacements in accordance with the Australian Consumer Law and on the terms set out in this Refund Policy ("Policy").

• Any benefits set out in this Policy may apply in addition to consumer's rights under the Australian Consumer Law .

• Before making a purchase, please read this Policy so that you can understand your rights and what you can expect from us if you are not satisfied with your order.
   

2.Australian Consumer Law

• Under the Australian Consumer Law:

  • Our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled

    • to cancel your service contract with us; and

    • to a refund for the unused portion, or to compensation for its reduced value.

  • You are also entitled to choose a refund or replacement for major failures with goods. If a failure with the goods or a service does not amount to a major failure, you are entitled to have the failure rectified in a reasonable time. If this is not done you are entitled to a refund for the goods and to cancel the contract for the service and obtain a refund of any unused portion. You are also entitled to be compensated for any other reasonably foreseeable loss or damage from a failure in the goods or service.

• We offer refunds, repairs, and replacements in accordance with the Australian Consumer Law.

• The Australian Consumer Law provides a set of Consumer Guarantees which protect consumers when they buy products and services.

• If the Australian Consumer Law applies, then we cannot avoid the Consumer Guarantees which it provides. If there is an inconsistency between this Policy and the Australian Consumer Law, the Australian Consumer Law will prevail.

• Further information about the Australian Consumer Law and these Consumer Guarantees is available from the website of the Australian Competition and Consumer Commission .

• If a product or service which you purchased from us has a major failure (as defined in the Australian Consumer Law ) then you may be entitled to a replacement or refund. You may also be entitled to compensation for any reasonably foreseeable loss or damage resulting from that major failure.

• If a product or service which you purchased from us has a failure which does not amount to a major failure (as defined in the Australian Consumer Law ) then you may still be entitled to have the goods repaired or replaced.
   

3.Cancellation and Change of Mind

• We do not offer any refund if you change your mind, or find the same product or service cheaper elsewhere.
   

​4.booking fees / deposits

• $150.00 deposit is required to book all services with Wellness Woman.​

• If your booking fee is not received at least 14 days prior to your appointment, your appointment will be cancelled.

• The amount paid in your booking fee will be deducted from the total of the nominated procedure service.

• All service fees are to be paid in full 48hrs prior to the scheduled appointment date.

• All booking fees are STRICTLY non - refundable.

• Cancellations made less than 72hrs (9 days) before your appointment or no shows will occur an additional charge of 100% of the balance of your service total.

• If you are more than 15 minutes to your appointment it will be cancelled and incur an additional charge of 100% of the balance of your service total.
  
  (We understand that at times unforeseen circumstances may get in the way of an appointment. However, please understand that a cancelled appointment not only affects you, it also affects the technician and other clients. We have specifically set aside time for you, meaning we also miss an appointment that could have been available for another client.
  
  72 hours notice is required should you need to reschedule your cosmetic tattoo appointment. If you cancel, reschedule or do not attend your appointment, we have the right to retain your deposit. Deposits are non-transferable to another client and only valid for 3 months from the time of your original booking.
  
  If you cancel, reschedule or do not attend your appointment, we have the right to retain your initital deposit. Another deposit will be required to re-book your procedure)
   

• **Prices can be subject to change**
   

5.refunds of service(s)

• Wellness Woman Tattooing does not refund any service(s).

• Once a deposit is paid, you are committing to your appointment and your chosen procedure.
   

6.child safety policy / guests

• We ask that you attend your appointment alone.

• Due to safety risk of children - we have a no child policy as it is a risk of their health and safety.

7.Products Damaged During Delivery

• In the event that the product you ordered has been damaged during delivery:

  • Please contact us as soon as possible.

  • Any damaged product must be returned in the condition in which it was received, together with any packaging and other items which you received with the damaged product.

• We will arrange to repair or collect the damaged product and replace it with an equivalent product, or to refund it, provided that you have contacted us within 7 days from the date of receiving the product.
   

8.Exceptions

• Notwithstanding the other provisions of this Policy, we may refuse to provide a repair, replacement or refund for a product or service purchased by you if:

  • You misused the said product in a way which caused the problem or failed to follow services aftercare strict instructions provided to you.

  • You knew or were made aware of the problem(s) with the product or service before you purchased it.

  • You asked for a service to be done in a certain manner, or you asked for alterations to a product or service, against our advice, or you were unclear about what you wanted.

  • Any other exceptions that apply under the Australian Consumer Law.

 

9.Shipping Costs for Returns

• In the event that a product you have purchased fails to meet one or more Consumer Guarantees under the Australian Consumer Law , we shall bear any cost of shipping the said product (the "Returned Product") back to us, as well as any cost of shipping any replacement product to you.

• If the Returned Product can easily be shipped or returned, then you are responsible for organising for the Returned Product to be returned to us. If the Returned Product is eligible for a repair, replacement or refund under the terms of this Policy (including under the Australian Consumer Law ) then we will reimburse you for the reasonable postage, shipping or transportation costs for the Returned Product.

• If the Returned Product is too large, too heavy, or otherwise too difficult to be removed and returned by you, and is believed to be eligible for a repair, replacement or refund under the terms of this Policy (including under the Australian Consumer Law ), then we will organise for the postage, shipping, transportation or collection of the Returned Product, at our cost.

• In the event that we organise and pay for the inspection, postage, shipping, transportation or collection of a Returned Product, and it turns out not to be eligible for a repair, replacement or refund under the terms of this Policy (including under the Australian Consumer Law ), then you will be required to pay the costs of any inspection, postage, shipping, transportation or collection of the Returned Product.
   

10.Response Time

• All Orders are dispatched from the Gold Coast, Queensland via various Courier providers. If you have not received your shipping confirmation tracking details within 24hrs, we kindly ask you to contact us via support@wellnesswoman.health

• All Orders placed Monday - Friday before 1pm AEST will be shipped  that day. Orders placed after 1pm will be shipped the following business day. Orders placed on weekends and Public Holidays will be shipped the next business day. Please be aware in peak sale times, there may be a slight delay for dispatch.

• Please allow anywhere between 3 to 10 business days for your Orders. Due to COVID-19 there may be some delays. 

• We ship Australia Wide and Internationally.

• We aim to process any requests for repairs, replacements or refunds within 7 days of receipt.
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11.How to Return Products

• You can contact us at the end of this Policy to discuss a return using the information.

• Unless otherwise defined in our sole discretion, we shall pay all refunds in the same form as the original purchase or to the same account or credit card used to make the original purchase.

• To be eligible for a refund, repair or replacement, you must provide proof of purchase.

• You may be required to provide a government issued identification to qualify for a refund, repair or replacement.

 

12.CONTACT US

• If you wish to speak to us about this Policy or about any refund, repairs or replacements, please contact us at: support@wellnesswoman.health 

 

These Shipping & Refunds have been specifically drafted for, and provided to SG International Pty Ltd - Wellness Woman
Address: Unit 2 / 5 McCormack Street, Arndell Park NSW 2148

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